Worldwide Shipping
At Terraswing, we are passionate about delivering our carefully designed earring creations to fashion lovers around the world. Shipping details, including costs and estimated delivery times, will be clearly shown at checkout. We are delighted to offer free shipping on all orders over $79 USD.
🪄 Crafting Your Terraswing Earrings
Every pair of Terraswing earrings is carefully made just for you. Our made-to-order approach not only ensures personalized craftsmanship but also supports sustainability by reducing inventory waste.
Please allow 2–5 business days for our skilled artisans to create your exclusive earrings.
🚚 Shipping Timeline
Once our artisans have completed your earrings, your order will be shipped. Please remember that our business days are Monday through Friday, excluding weekends and public holidays. As soon as your Terraswing package begins its journey, you will receive an email with a tracking number to monitor its progress.
Shipping fees and estimated delivery times will be shown at checkout. Delivery times are based on average estimates, and tracking updates may occasionally be delayed. Please don't worry — just allow a little extra time. If your tracking information hasn't updated for more than a week, please feel free to contact our customer service team. We will promptly reach out to the shipping partner to investigate and ensure you have a smooth shopping experience.
📌 Address Change / Order Cancellation
If you need to change your shipping address or cancel your order, please contact us at michellelycan87@gmail.com within 12 hours of placing your order. After 12 hours, your order may have already been processed or shipped and can no longer be canceled or intercepted. Thank you so much for your understanding and support! 💖
📦 Lost or Stolen Package
We understand how disappointing and stressful it can be when a package you've been waiting for is lost, stolen, delayed, or arrives damaged. At Terraswing, we truly value every customer's shopping experience, and we want you to feel supported and protected from the moment you place your order to the moment it arrives.
To provide extra peace of mind, we now offer Worry-Free Service, a package protection service designed to help safeguard your order and your rights as a customer. If you purchased Worry-Free Service at checkout, you may be eligible for protection in covered situations such as package damage, loss, or delay, and can submit a claim directly for compensation according to the service terms.
For full coverage details, please review the Worry-Free Delivery Service terms.
To submit a claim, please visit: https://resolve.seel.com/
If you did not purchase Worry-Free Service, or if the service is not available in your country/region, and your package is lost or stolen, please contact us at hello@terraswing.com. Our customer service team will work closely with you and the carrier to help investigate the issue and find the best possible solution.
Your trust means so much to us, and we will always do our best to make your Terraswing shopping experience as smooth, safe, and worry-free as possible.
❤️🩹 Shipping Damage Notice
In rare cases, packages may be damaged during transit. We understand how disappointing this can be, especially when you've been looking forward to receiving your order. At Terraswing, we truly value your shopping experience and want to ensure you feel supported if something goes wrong during delivery.
To provide extra protection and peace of mind, we now offer Worry-Free Service. If you purchased Worry-Free Service with your order and your package arrives damaged, you may be eligible for compensation according to the service terms.
For full coverage details, please review the Worry-Free Delivery Service terms.
To submit a claim, please visit: https://resolve.seel.com/
If you did not purchase Worry-Free Service, or if this service is not available in your country/region, and your order arrives with shipping damage, please contact us at hello@terraswing.com. To help us review the issue, please include clear photo or video proof of the damaged package and/or damaged items.
Note: For customers who did not purchase Worry-Free Service, or for orders placed in countries/regions where this service is not available, shipping damage claims must be reported to us within 7 days of receiving your order. Claims submitted after this 7-day period may not be accepted. Thank you for your understanding.
We will always do our best to help protect your rights as a customer and make your Terraswing shopping experience as smooth and worry-free as possible.