Return & Exchange Policy
Our Dedication
At Terraswing, we are committed to ensuring every customer's experience is as beautiful and unique as our ceramic earrings. Need help? 👋🏼 Reach out to us at michellelycan87@gmail.com
Returns & Exchanges
For hygiene reasons (earrings are intimate wearing items), we are unable to process exchanges or issue refunds for situations where you have simply changed your mind, do not like the color effect, or wish to request a different style or size.
We kindly advise you to thoroughly review your order, including product images, size descriptions, and material details, before completing your purchase. If you have any questions about styles or sizes, please feel free to consult our customer service team before buying. Your understanding of this matter is greatly appreciated. We value the trust you place in us, and we prioritize your health and safety above all. 💓
Faulty Items
While every piece of ceramic earrings is carefully handcrafted and inspected, if you happen to receive a faulty item (such as obvious cracks, color fading, detached metal components, etc.) or notice an oversight on our part, please don't hesitate to reach out to us — we're here to help.
Please contact us at michellelycan87@gmail.com within 7 days of receiving your order, and include the following information:
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Order number
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Clear photos or a short video of the defective area
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A brief description of the issue
Our team will carefully review the situation and provide you with a reasonable solution (including a replacement or partial refund). We truly value your experience and will handle each case with care and attention, working toward a thoughtful solution to ensure you feel fully supported. Thank you so much for your understanding and trust.
Size/Fit Guidance Policy
Ceramic earrings are not made of flexible materials, so the wearing experience can vary from person to person. We understand that selecting the right size or style can sometimes be tricky.
If you receive your order and find that the size (e.g., earring diameter, hook length) or weight of the earrings does not meet your expectations, we regret that we cannot directly process a return or exchange for hygiene and safety reasons. However, we are very happy to offer the following assistance:
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Reorder Discount: You may place a new order with a more suitable size or style, and we will offer you an exclusive 10% discount code to cover part of the reorder cost.
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Expert Advice: Please contact our customer support team at michellelycan87@gmail.com. Based on your feedback, we can help recommend sizes or styles that may be a better fit for you.
To claim this discount or get guidance on size selection, please reach out to our customer support team at your earliest convenience. Our team is ready to assist you in the reorder process and ensure you have a more satisfying experience next time.
Shipping Damage
If your package is damaged during transit and your ceramic earrings arrive broken, please refer to the "Shipping Damage Notice" section in our Shipping Policy. Please contact us at michellelycan87@gmail.com within 7 days of receiving your order and provide relevant proof. We will offer appropriate solutions depending on whether you purchased the Worry-Free Service.
Thank you for choosing Terraswing. We carefully craft each pair of ceramic earrings and hope to bring you a safe and enjoyable shopping experience. ✨
If you have any further questions or need assistance, please don't hesitate to contact us at michellelycan87@gmail.com. We are here to help you throughout the after-sales process.